Frequently Asked Questions

What is Spoyl?
I’m ready to sell as well as shop. What should I do?
How do I sell on Spoyl?
I listed my item on Spoyl, what happens next?
How much does Spoyl charge per transaction?
How much does Spoyl charge for shipping?
Someone bought my item through Spoyl. What should I do next?
What if the item that has been ordered isn't available with me (Seller) anymore?
I want to cancel my order. What should I do?
Can I trust buying stuff on Spoyl?
I have ordered an item through Spoyl. When can I expect to receive it?
I haven’t received an item that I ordered. What should I do?
I have cancelled my order, when will I receive my refund?
The item has been picked up by the third party shipping company. When do I get paid?
What is Spoyl Points and how can I use them?
What is Spoyl Money?
How can I withdraw funds from Spoyl Money or raise a cash-out request?
How long does it take for the funds to be transferred to my bank account?
What if I provide incorrect details at the time of cash-out?
I have received a message stating that the transaction has been processed but I didn’t receive any amount?
Are Spoyl Points and Spoyl Money the same?